Product Questions


1. What does RealExams Q&A detail?

RealExams Q&A contains simulated exam questions with the most accurate answers. With our Q&A you should be able to pass the certification exam at your first attempt. More information can be found on our products page.

2. Can I pass an exam with RealExams Q&A only?

Yes, it is possible.

3. Are your updates free?

Free updates are available for 90 days after the purchase. After 90 days the product is considered expired and is removed from the member account of the user.

4. Is it possible to extend the update period of an expired product?

Expired products can be repurchased at 40% discount from within your member account.

5. How often are your products updated?

Our products are reviewed and updated on a continuous basis. The certification vendors often change the skills being tested in the exams, so we frequently change our study guides to accurately reflect the current exams.

6. How do I know that there has been an update?

There are several ways:

  • The New Releases section on Real-Exams.com. You will notice the rapid updates here. RealExams makes several updates every day.
  • Status on a purchased product can be found on the download page in the member account.
  • Date of latest release can also be found on the products page.
  • RealExams also sends out information on updates on a regular basis in RealExams newsletter, usually once every two weeks. Registered RealExams users receive the Newsletter.

In general, you should always check for a new update 3-4 days before you plan to take the exam.

7 .Your products sound interesting, but I'd like to try before I buy. Do you have any demos?

Yes we do. On our samples page you will find examples of our Practice exams. There are samples of some exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail sales@real-exams.com and state which sample you would like to receive.

8. I want a sample of another RealExams product. Is this possible?

Yes, we can provide samples of all our products. Just visit realexams samples page or mail your sample request to sales@real-exams.com and you will reveive any sample you want promptly.

9. What is the quality of the RealExams products?

Our goal is the have at least 95% exam coverage and at least 95% accuracy.

10. How is the quality of the RealExams products achieved?

RealExams experts, including MCSEs, MCDBAs, MCTs, etc. verify the answers and provide explanations. Especially providing explanations increases the accuracy of the answers. We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.

11. I think I have found an incorrect answer in one of your products/I don't understand one of questions/One of the questions seems incorrect. What should I do?

Feedback on specific questions should be send to info@real-exams.com. You should state:

  1. Exam number and version
  2. Question number
  3. Login ID

We will answer your feedback promptly.

Purchase Questions


1. How do I pay for the products?

RealExams use online payment with credit card. We accept Credit card: Visa, MasterCard, American Express and, in some countries, JCB.

2. Do you share your customer information database with any third parties?

At RealExams we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The only email you will receive will come from us, and you can inform us at anytime if you want to be removed from our mail list.

3. How do I make an online purchase?

  • Select the appropriate products from the RealExams products page. Add them to your shopping cart. Go to Cart/Checkout page.
  • If this is the first purchase at RealExams and you are not a registered user, you will be register automatically at RealExams.
  • After the purchase the products can be accessed from your Member Account.
  • If you want more detailed instructions mail sales@real-exams.com.

4. I am not able to add products to my Shopping Cart. What is wrong?

Ensure that your cookies are enabled. To be able to make online purchases at RealExams cookies must be enabled..

5. How are the goods delivered?

All purchases are downloaded from the internet. You will have access to your purchases 1-6 hours after we receive the payment.

6. How do I return the products I have purchased?

As all products are delivered in digital format it is not necessary to return the goods.

7. How do I ask for a refund?

Please, contact sales@real-exams.com.

8. How do I cancel a purchase?

Please, contact sales@real-exams.com.

9. How long does it take for you to respond to my emails?

Most emails are answered within 12 hours. All emails are answered within 24 hours.

10. What is IT certification?

The certification is your way to success. People with work experience have no way to prove that they have learned certain skills. So vendors test the the person's skills and upon passing a required test, they are awarded certain credentials.

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